About ACG
Built for the
Operational AI Era
Augmentation Consulting Group combines deep process consulting expertise with enterprise AI deployment capability — helping organizations move from operational complexity to intelligent performance.
Our Mission
Operational Intelligence
as Competitive Advantage
We founded Augmentation Consulting Group on a fundamental conviction: the organizations that will lead their industries in the next decade are the ones that learn to operate with AI — not merely adopt it.
That distinction matters. Most AI initiatives fail not because the technology is inadequate, but because they're disconnected from operational reality. Models are trained on clean data that doesn't exist. Automation is built around ideal processes that nobody follows. Dashboards surface metrics that nobody acts on.
Our practice exists to solve that problem. We begin with your operations — how they actually work, not how they're documented. We use process mining, operational data analysis, and structured requirement gathering to build a precise picture of your operational landscape. Then we design AI systems that fit it.
Leadership
The Team Behind ACG
A leadership team that combines operational consulting expertise, military-grade execution discipline, and enterprise technology depth.
Mitchell Karangekis
Co-Founder & Chief Executive Officer
Mitchell Karangekis leads Augmentation Consulting Group with a focus on operational strategy, project management, and process optimization. A former Special Operations Combat Medic, he brings the discipline of high-stakes decision-making to every client engagement. His professional experience spans complex project delivery, AI implementation, and process redesign across healthcare and technology sectors. Mitchell drives the firm's strategic direction and oversees delivery of client outcomes.
Richard Tillotson
Co-Founder & Partner
Richard Tillotson co-founded Augmentation Consulting Group and focuses on managing internal operations, training systems, knowledge management, and partnership development. A former Special Operations Team Leader, Richard applies military-grade operational discipline to the firm's internal processes and external relationships. His background includes leading organization-wide process improvement initiatives across multiple departments and managing operations in complex, fast-moving environments.
Robert McQueen
Chief Operating Officer
Robert McQueen serves as Chief Operating Officer of Augmentation Consulting Group, overseeing day-to-day operations and ensuring the consistent delivery of the firm's methodology across all client engagements. Robert brings deep operational leadership experience to the role, with a focus on execution quality, team performance, and scalable delivery systems that allow ACG to serve clients at enterprise scale without compromising rigor.
Jordan Suter
Co-Founder & Chief Financial Officer
Jordan Suter leads financial strategy at Augmentation Consulting Group, driving sustainable growth through disciplined planning, risk management, and data-driven decision-making. As CFO and co-founder, Jordan plays a central role in shaping the firm's long-term vision and ensuring that ACG's financial infrastructure supports its operational and strategic ambitions. His approach integrates financial discipline with the analytical rigor that defines ACG's broader methodology.
Our Values
How We Work
Outcome Orientation
We measure success by the operational improvements our clients achieve, not by the deliverables we produce.
Evidence-Based Practice
Every recommendation is grounded in operational data analysis, not intuition or generic best practices.
Human-Centered Design
AI systems that ignore human factors fail. We design with the operational team at the center of every solution.
Continuous Refinement
We build self-improving systems and maintain long-term client relationships to ensure sustained performance.
Our Location
Glastonbury, Connecticut
2389 Main St. STE 100 · Glastonbury, CT 06033
Serving mid-market and enterprise clients across the United States
Get Started
Transform Your Operations
With AI
Augmentation Consulting Group helps organizations identify inefficiencies, implement AI systems, and unlock predictive decision-making. Let's explore what's possible for your operations.