Services

From how work flows today to the system that runs it tomorrow.

We cover the whole path: understanding your operation, designing where people and AI agents fit, and building and tuning the systems that make it real.

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Three layers of one practice

You can start with any one of them. Most clients start with Map, because every good design begins with an honest picture of the current state.

Map

See the operation as it is, not as the org chart says it is.

Process mining

We use event log data from your systems to reconstruct how work actually moves, including the variation and rework nobody sees.

Workflow discovery

Structured sessions with the people who do the work capture the handoffs, workarounds, and spreadsheets the systems miss.

Conformance analysis

We compare how work is supposed to flow with how it really flows, and show where and why they diverge.

AI process optimization

AI-assisted diagnostics surface bottlenecks, waste, and the automation opportunities most likely to pay off.

You receive an operational assessment and a process intelligence map of your current state.

Architect

Design how people, data, and AI agents work together.

AI readiness assessment

An honest look at your data, systems, skills, and governance, and what needs to be true before AI can work.

Agentic workflow design

We decide which work belongs to people and which to agents, how they hand off, and the permissions, approvals, and guardrails at each step.

Predictive analytics systems

Models that turn operational data into forward-looking signals, like demand, risk, and resourcing, designed into the decisions they support.

System selection and roadmap

Vendor-neutral recommendations on what to buy, configure, or build, sequenced into a roadmap tied to measurable outcomes.

You receive a target operating design and a deployment roadmap with success criteria agreed up front.

Build and operate

Ship the system, then keep making it better.

AI software development

Purpose-built applications, agents, and automations designed around your processes and technology environment.

Integration

We connect new capabilities to the systems you already run, so work doesn't move to yet another tool.

Operational dashboards

Live views of the measures that matter, so you can see whether the new way of working is actually working.

Continuous optimization

We monitor, measure, and refine in cycles, so gains hold and grow as your operation changes.

You receive deployed systems, the documentation to run them, and an optimization roadmap.

The operational intelligence framework

Five phases, each with a concrete deliverable, so you always know what you're getting next.

Discovery

A deep assessment of your current operations, technology stack, data infrastructure, and process performance baselines.

You receive

Operational assessment report

The same discipline at any size

What changes with the size of the company is where to start and how fast to move.

Large enterprises

Find the high-volume tasks where small improvements multiply, and set up guardrails once so many projects can run safely in parallel.

Read the enterprise guide

Mid-sized businesses

Pick one value stream, fix its biggest handoffs, and fund each next step from the results of the last.

Read the mid-market guide

Small businesses

Start with the tools you already pay for, win back hours on everyday work, and keep a person on anything that leaves the building.

Read the small business guide

Tell us where the work gets stuck.

A first conversation costs nothing and commits you to nothing. Bring the process that frustrates you most.

Book a consultation

Visit2389 Main St, Ste 100
Glastonbury, CT 06033

Call(860) 321-1121

Emailrmcqueen@augmentationcg.com