Service
Process Mining &
Workflow Intelligence
Your operational systems contain a complete record of how work actually flows through your organization. Process mining transforms that raw event data into precise, actionable process intelligence — bottleneck maps, conformance scores, and variant analysis that no interview or workshop can produce.
18%
Average rate at which enterprise processes execute as designed
23+
Bottleneck patterns identified per average enterprise engagement
100%
Data-driven findings — no interviews, no guesswork
2 wks
From system connection to first process map delivered
Core Capabilities
Four Lenses on Your Process Reality
Process mining is not a single analysis — it is a multi-dimensional intelligence system that gives your operations team complete visibility into how work flows.
Event Log Analysis
We extract structured event data from your operational systems — ERP, CRM, BPM platforms, ITSM tools — and reconstruct actual process execution paths with timestamped precision. Every case, every variant, every exception is captured.
Conformance Checking
Your processes were designed to work a specific way. We measure how closely actual execution matches the designed model — quantifying the deviation rate, identifying which process steps are most prone to non-conformance, and calculating the cost of each gap.
Variant Analysis
Most enterprise processes have dozens of execution variants — different paths employees take to complete the same task. We map all variants, score them by frequency and cost, and identify which variants are candidates for standardization or elimination.
Bottleneck Detection
Idle time, queue buildup, and handoff delays are invisible in traditional reporting. Process mining makes them visible with millisecond precision — showing exactly where cases wait, for how long, and what is causing the delay.
System Coverage
Works With Your Existing Systems
ACG's process mining practice integrates with the enterprise systems your operations already run on. No new data infrastructure is required to get started. We extract event data using read-only connections, ensuring zero risk to your production environment.
Deliverables
Process Discovery Map
Visual representation of all actual process paths, rendered as a directed graph with frequency and time annotations.
Variant Heatmap
Color-coded visualization of process variants by volume, cycle time, and cost deviation from the optimal path.
Bottleneck Analysis Report
Ranked list of queue points and idle windows with median wait times, case volume impact, and cost-per-case attribution.
Conformance Dashboard
Live conformance rates against your designed process model, updated as new event data flows in.
Opportunity Matrix
Prioritized list of improvement opportunities ranked by expected efficiency gain and implementation complexity.
Continuous Intelligence Feed
Ongoing process performance monitoring with anomaly detection alerts delivered to your operations team.
Engagement Structure
From Data to Insight in 10 Weeks
01
System Discovery & Data Extraction
Weeks 1–2We identify and connect to your operational data sources, extract structured event logs, and validate data quality. We work with read-only access — zero production system risk.
Key Deliverables
Data source inventory
Event log extraction
Data quality baseline
Coverage assessment
02
Process Discovery & Mapping
Weeks 3–4Algorithms reconstruct actual process flows from event data. We present discovery findings to stakeholders and capture their context for interpretation — bridging the gap between data patterns and operational reality.
Key Deliverables
Process discovery map
Variant catalog
Case frequency analysis
Stakeholder validation session
03
Deep Analysis & Insight Generation
Weeks 5–6We run conformance checking, bottleneck analysis, and root cause correlation. Findings are translated into business-language insights with quantified cost impact for each identified pattern.
Key Deliverables
Conformance analysis report
Bottleneck ranking
Cost impact model
Root cause correlation report
04
Continuous Monitoring Deployment
Weeks 7–10We deploy a live process intelligence dashboard with automated alerting for deviation patterns. Your operations team gains ongoing visibility into process health without relying on periodic audits.
Key Deliverables
Live process dashboard
Anomaly detection rules
Alert routing configuration
Team training and handoff
Get Started
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